Sale Conditions

PARAFARMACIA POLO, by means of express couriers, makes the delivery of the products ordered by the Customer at the address indicated by the customer on the purchase order.
The target of PARAFARMACIA POLO is to always safeguard the product, guaranteeing perfect preservation throughout the trip.
Shipments are made in all the major countries of the European Union.
THE COST OF THE SHIPPING DEPENDS ON COUNTRY CHOICE: click here to view international shipping rates ».
FOR ORDERS OVER € 39,90 SHIPPING IS FREE (only for shipments to Italy).

For customized shipments or for any other inquiries please contact us at:
Please be informed that, pursuant to art. 13 of Legislative Decree n. 196 of 2003, the data provided in the registration phase to this site, are collected for the shipment and the invoice of the order.
In case of missing data, the order will not go through.
PARAFARMACIA POLO undertakes to treat as confidential and not disclose such information to unauthorized persons, and not use them for purposes other than those listed here, unless explicit authorization by the Customer. This information may be disclosed, after signing an undertaking of confidentiality, to the staff and employees responsible for their preservation and pursuit of the activities referred to above, and will be used exclusively for the purposes of the service provided. These data will also be presented at the request of authorities authorized by law.
Owner and manager of the processing of personal data is: Maurizio Speroni on behalf of Parafarmacia Polo s.r.l.

In regard to the processing of personal data, the customer can directly and at any time, exercise the rights under Art. 7 of Legislative Decree n. 196 of 2003, including, in particular to obtain information about:
- The origin of personal data;
- The purposes and methods of treatment;
- The logic applied in case of processing carried out with the aid of electronic instruments;
- The identity of the owner, manager and the representative appointed under article 5, paragraph 2;
- The subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
The customer will also have the right to:
- Update, rectify or integrate the data;
- Cancel, transform in anonymous form or block the data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed.
It will also have the right to object, in whole or in part:
- For legitimate reasons the processing of personal data concerning him, even though pertinent to the collection purpose;
- to the processing of personal data concerning him for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.
Right of withdrawal pursuant to Legislative Decree No. 206/2005 amending Legislative Decree No. 21/2014 only for goods not subject to the exclusions set out in art. No. 59 of legislative decree no. 206/2005.
You are entitled to terminate the contract, with no need to state on which grounds, within a period of 14 days. The withdrawal period expires after 14 days counting from the day when you received the goods.
In order to exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by an unequivocal statement, e.g. a letter, to be sent by mail, fax or electronic mail.
To this end, you may use the following letter template, though this is not required:

Withdrawal form model
- pursuant to art. No. 49, par. 1, letter h) -

(please fill in and return this form only if you want to withdraw from the contract)

- Recipient [name, geographical address and, if available, telephone and fax number(s) and e-mail address(es) must be entered by the trader]:
- I/we (*) hereby notify my/our withdrawal from the
(*) contract of sale of the following goods/services (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is notified on printed support)
- Date

(*) Delete as appropriate.

To comply with the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the expiration of the withdrawal period.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery charges (except for additional costs resulting from your option for a type of delivery other than the least expensive type of delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We may withhold reimbursement for more than 14 days only until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
For the reimbursement, will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
You may be liable only if the value of the goods returned diminishes due to any handling of the goods other than necessary to establish the nature, characteristics and functioning of the goods.
You are kindly requested to send us back without delay, and in any case within 14 days from the day on which you notified us of your intention to withdraw from this contract. The deadline is met if you send the goods before the expiration of the 14-day period.
The right of withdrawal is excluded in the following cases provided for by art. 59 of the Consumer Code:
a) contracts for services after the full performance of the service if the execution began with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the trader;
b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the trader is not able to control, which may occur during the withdrawal period;
c) the supply of goods made to your specifications or clearly personalized;
d) the supply of goods which may deteriorate or expire rapidly;
e) the supply of sealed products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery;
f) the supply of goods which, after delivery, are found, according to their nature, to be inseparably mixed with other items;
g) the supply of alcoholic beverages price of which has been agreed upon conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value is dependent on fluctuations in the market which cannot be controlled by the trader;
h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessary to perform the required maintenance or repairs, the right of withdrawal shall apply to those additional services or goods;
i) the supply of sealed audio or video recordings or of sealed computer software if unsealed after delivery;
j) the supply of newspapers, journals or magazines, with the exception of the subscription contracts for the supply of such publications;
k) contracts concluded o the occasion of a public auction;
l) the supply of accommodation for non-residential purpose, transport of goods, car rental services, catering services or services related to leisure activities if the contract provides for a specific date or period of performance;
m) the supply of digital content which is not supplied on a tangible medium if the consumer accepted, when s/he placed his/her order, that we could start to deliver it and with his acceptance of the fact that in that case s/he would forfeit his/her right of withdrawal.
We inform Consumers resident in Europe that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by European Consumers to resolve out of court any dispute relating to contracts for the sale of goods and services entered into online and/or arising therefrom. Therefore, is you are a Consumer established in Europe you can use this platform for the resolution of any dispute arising from the online contract entered into on this website. The European ODR platform is available to be accessed by clicking on the following link: //
PARAFARMACIA POLO agrees to put on the site only products actually available. In the event that the products were not currently in stock or if the producer can not guarantee delivery on time, it is up to PARAFARMACIA POLO report adequately the non-availability of the product.
The sending of the order by the Customer shall constitute acceptance of any partial delivery, limited to products available in those ordered, as well as waiver of any claim to such compensation and / or compensation.
PARAFARMACIA POLO undertakes, moreover, by law, to inform the customer of the unexpected unavailability of the ordered product, to agree on the continuation of the order or its modification with similar products.
If you are still interested in a product not available at the time, the customer can send an e-mail, so that PARAFARMACIA POLO can give more precise information.
The prices of the products listed in the various sections of this site are inclusive of VAT.
The prices charged for each sale are those listed on the site at the time of the order by the Customer and are subject to change.
The price of the goods purchased, together with the cost of delivery, must be paid by the customer when ordering online, by credit card or bank transfer.The fiscal documentation will be released from Parafarmacia Polo at the time of delivery.
To get the invoice you must provide your fiscal code at the time of order and should be specifically required in the notes of the order.
The invoice will be issued and the shipment of goods sent with it.
When ordering, please include a phone number so we can contact you for any need.